Changes and returns for online orders can be made at our warehouse in Palencia or through our web form.
The period for exchanging or returning products purchased either in the online store, at our warehouse in Palencia, or at our sales stands is 15 calendar days, and the purchase receipt or invoice must be presented. This period will be counted from the date of delivery of the product; that is, from the date the purchase is received.
· Returns are not accepted for the following products:
o Goods made according to the consumer’s specifications or clearly personalized.
o Goods that may deteriorate or expire rapidly.
o Sealed goods that are not suitable for return for health protection or hygiene reasons and that have been unsealed after delivery.
o Goods that are not in perfect condition, have been unsealed, or do not include all items/documents with which they were delivered.
FREE RETURN AT OUR WAREHOUSE
The steps to follow to make an exchange or return are:
1-. Return at our warehouse in Palencia. To do so, request an appointment through our Customer Service at (0034) 644 23 25 00 or by email at info@centrodeldeporte.com.
2-. Provide the invoice in physical format or through your user account.
3-. Exchange the products you want or request a refund for the products. The refund will be made using the same payment method used for your purchase (bank card, cash, bank transfer, PayPal…).
ONLINE RETURN
The steps to follow to make an exchange or return are:
1-. Log in to www.centrodeldeporte.com in your user panel. Go to "My Account" and through the link "Order history and details", click on "Details" for the order from which you wish to return products. Once inside the order, select the products you wish to return and explain the reason for the return. Customer Service will process your return request, which will be completed within 24/72 hours. (Only returns are allowed. If you wish to change the size or product, you must place a new order).
2-. Pack and prepare the order. Prepare the products in their original packaging or similar. Download the return document and include your invoice inside the package.
3-. Request collection with the carrier. Request collection through the transport agency of your choice, with shipping costs paid by you. If the collection is at our expense (only in the event of an error in the order on our part), we will send you the details to arrange collection through our transport company.
4-. You will receive the refund or credit for the value of the products. Once the products have been returned, we will examine them to ensure they meet the return conditions detailed above. If everything is correct, we will proceed to refund the amount or add credit for the returned products. If you paid shipping costs, these will not be refunded. Additionally, if after making a return the remaining order total does not reach 100 euros, the return shipping costs will be deducted.
FREE RETURN AT A SALES STAND
The steps to follow to make an exchange or return are:
1-. Return at a sales stand at a competition we attend. To do so, request an appointment through our Customer Service at (0034) 644 23 25 00 or by email at info@centrodeldeporte.com.
2-. Provide the invoice in physical format or through your user account.
3-. Exchange the products you want or request a refund for the products. The refund will be made using the same payment method used for your purchase (bank card, cash, bank transfer, PayPal…).
RIGHT OF WITHDRAWAL
If you have changed your mind and wish to cancel your order, please contact our Customer Service.
If you have any questions, Customer Service is available Monday to Friday from 10:00 to 13:30 and from 17:00 to 19:30, by phone at (0034) 644 23 25 00, through the contact page, or by email at info@centrodeldeporte.com.
